In the heart of Nanjing, at 8 p.m. on Laba Festival, the Suning Super Cloud Warehouse glows brightly under the lights. Piles of goods tower like hills, and frontline logistics staff are working non-stop to meet the surge in demand during the upcoming Spring Festival. Meanwhile, in the Suning AGV robot warehouse in Shanghai, three pickers are efficiently navigating through the automated storage system. Their eyes scan the shelves, and with precision, they retrieve items from the hovering robotic shelves.
The secret behind Suning Logistics' seamless service during the Spring Festival lies in its commitment to "No War During the New Year." This initiative ensures that services remain open and reliable throughout the holiday season, just as they have in previous years.
[Image: A view of the Suning Smart Warehouse in Shanghai]
As e-commerce platforms gear up for the Spring Festival rush, logistics has become a crucial factor in customer satisfaction. Suning Logistics has taken a step ahead by integrating advanced automation into its operations. For instance, in the Shanghai robotic warehouse, the use of AGV robots has significantly improved efficiency. Lv Xia, a picker at the site, recalls that last year, five team members had to stay behind to ensure smooth deliveries, but this year, only one person is needed to cover the shift.
According to the company’s logistics manager, the introduction of AGV robots has not only boosted delivery speed but also reduced the workload for warehouse staff. In November last year, the Fengxian warehouse in Shanghai became the largest robotic warehouse in East China, achieving the "Goods to Man" picking model. With an average picking time of just 10 seconds per item, the efficiency of small-item picking has increased fivefold compared to manual methods, and the accuracy rate reaches an impressive 99.99%.
Looking ahead, Suning plans to expand its smart logistics network across China. Preparations for new AGV warehouses in Jinan and Wuhan are nearly complete, with expected launches in March. Additional locations such as Chongqing and Shenzhen will follow soon. By 2018, Suning aims to operate over 10 intelligent warehouses nationwide.
Today, robots, automated storage systems, and drones have become standard features in smart logistics. The Suning Super Cloud Warehouse in Nanjing, the largest intelligent logistics hub in Asia, is set to handle over 10 million packages during the Spring Festival. From New Year's Eve to the seventh day of the lunar calendar, next-day delivery will be available in surrounding areas.
In addition to expanding its warehouse network, Suning has also launched drone delivery services in certain regions. Following the success in Zhejiang Anji, several routes were opened in Anhui last December. This year, villagers shopping on Suning Tesco can even receive their goods via drone, significantly reducing delivery times.
To enhance the user experience, Suning has introduced a “Four No†commitment: no disruption in store operations, no interruption in online and offline services, no pause in after-sales support, and no halt in logistics. Customers can rest assured that their orders will be handled with care, regardless of the holiday.
Mr. Chen, a local worker in Nanjing, recently purchased a smartphone for his parents through Suning Tesco’s New Year promotions. He also ordered snacks for the festival. After placing the order, he picked up the package directly from the Suning Xinjiekou Store. “This way, I avoid crowded supermarkets and don’t need to wait for home delivery. It’s really convenient for busy office workers,†he said.
Suning’s offline stores play a vital role in the Spring Festival logistics strategy. Over 2,227 Suning outlets across the country remain open, and 1,460 stores continue to operate without interruption. These stores act as key distribution points, allowing customers to place online orders and collect them in-store. With options for fast delivery—some as quick as two hours—users enjoy greater flexibility.
Suning Logistics’ promise of uninterrupted service during the New Year is backed by more than 10,000 couriers. The company’s “Speed, Warmth, and Grace†delivery model has earned widespread consumer trust. To ensure smooth operations, all on-duty couriers will receive subsidies. Additionally, Suning has implemented a “Reunion Plan,†where employees who work during the holiday will be able to bring their families to celebrate together.
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