In the heart of Nanjing, at 8 PM on Laba Festival, the Suning Super Cloud Warehouse glows brightly with shelves stacked high with goods. Frontline logistics staff are working non-stop to meet the surge in demand ahead of the Spring Festival. Meanwhile, in the Shanghai AGV robot warehouse, three pickers efficiently scan and retrieve items from automated shelves, showcasing the power of smart logistics.
Suning Logistics has made a commitment to ensure seamless delivery services during the Chinese New Year, maintaining operations without any interruptions. As major e-commerce platforms gear up for the holiday rush, logistics plays a crucial role. This year, Suning continues its "Spring Festival No War" service, just like previous years, ensuring customers receive their orders on time.
A key factor behind this efficiency is the integration of advanced automation technologies. For example, in the Shanghai robotic warehouse, pickers like Lv Xia have seen a significant reduction in workload. Last year, five colleagues had to stay behind during the holiday, but this year, only one person is needed. The deployment of AGV robots has not only improved fulfillment speed but also reduced the pressure on warehouse staff.
The Fengxian Shanghai warehouse, which opened in November, is the largest robotic warehouse in East China. It employs a "Goods to Man" system, where the average picking time for a single item is just 10 seconds. Small items are picked five times faster than manual methods, with a 99.99% accuracy rate.
Looking ahead, Suning plans to expand its intelligent warehouse network across China. New AGV warehouses in Jinan and Wuhan are nearly ready, with launches expected in March. Cities like Chongqing and Shenzhen will follow soon. By 2018, Suning aims to operate over 10 intelligent warehouses nationwide.
Today, robotics, automated storage, and drones have become standard in China’s smart logistics sector. The Suning Super Cloud Warehouse in Nanjing, the largest intelligent logistics base in Asia, is expected to handle 10 million parcels during the Spring Festival. From New Year’s Eve to the seventh day, surrounding areas benefit from next-day delivery services.
Following Zhejiang Anji, Suning launched new routes in Anhui last December to maintain regular operations. Notably, during this year’s festival, villagers shopping on Suning Tesco can now receive deliveries via drone, significantly improving delivery speed.
To enhance customer experience, Suning introduced the “Four No†commitment: stores remain open, online and offline business continues as usual, after-sales services are uninterrupted, and logistics remains active. Customer service is also available throughout the holiday, ensuring a smooth shopping experience.
Mr. Chen, who works near Xinjiekou in Nanjing, recently purchased a smartphone for his parents through Suning Tesco. He also bought snacks for the New Year. After placing the order, he picked up the package directly from the store, avoiding crowded supermarkets and eliminating the need for home delivery.
With over 2,227 Suning stores operating nationwide during the Spring Festival, customers can enjoy flexible pickup options. These stores serve as logistics hubs, allowing users to place online orders and collect them at the nearest location. Some items can even be delivered within two hours.
Suning's confidence in delivering without interruption comes from its extensive logistics network, including more than 10,000 couriers. To support them during the holiday, Suning offers subsidies and a “Reunion Plan,†allowing workers to bring their families to celebrate the New Year together.
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