As 2017 draws to a close, many tech giants continue to invest heavily in the AI sector. Alibaba has recently unveiled its latest strategy and achievements in artificial intelligence. According to the company, AI must deliver real value by leveraging three key drivers: scenario-driven development, computation-driven innovation, and data-driven insights.
At today’s Yunqi Conference in Beijing, Hu Xiaoming, Senior Vice President of Alibaba Group and President of Alibaba Cloud, explained how these three forces work together to unlock AI’s full potential. He emphasized that only when all three are integrated can artificial intelligence truly make an impact across industries.
Alibaba's AI initiatives span six major sectors, with notable progress in finance, retail, industry, cities, automotive, and home automation. Let’s take a closer look at some of the most impressive applications.
In the financial sector, Nanjing Bank reduced video verification time during loan applications by 54%, while Zheshang Bank improved credit card activation prediction accuracy by five times and loss prediction accuracy by seven times through Alibaba’s Financial Brain. These results highlight the transformative power of AI in risk management, marketing, and customer service.
In retail, Alibaba’s robot customer service “Ali Xiaomi†handled 95% of customer inquiries during Double 11, while the machine intelligence recommendation system created 56.7 billion personalized product shelves on the same day. Additionally, the AI designer “Luban†generated 410 million product posters during the shopping festival, showcasing the breadth of AI’s creative capabilities.
In the industrial sector, Trina Solar increased battery yield by 7% using Alibaba’s AI solutions, generating millions in annual benefits. Hengyi Group also saw a significant reduction in coal consumption in petrochemical production, demonstrating AI’s ability to drive efficiency and sustainability.
In urban management, Alibaba’s ET City Brain has become one of the world’s largest public intelligence systems. In Hangzhou, it optimized traffic signals at 128 intersections, reducing travel time by 15.3% and improving emergency response times. The system also automatically detected over 500 incidents daily with a 92% accuracy rate.
In the automotive industry, the Zebra operating system developed by SAIC and Alibaba is now used in 400,000 vehicles, collecting 70 billion location points and 60 million hours of road data. One of the most popular features is the ability to open a car’s trunk via a mobile phone, allowing couriers to deliver packages directly into the vehicle.
In smart homes, Tmall Elf handled over 1 million deliveries on Double 11, proving the growing role of AI in everyday life. Alibaba continues to refine its language recognition systems daily, showing its commitment to improving user experience.
Beyond these areas, Alibaba Cloud is expanding AI into new domains, such as video content analysis and security. It has partnered with camera companies to form the AI Vision Guardian Alliance, aiming to enhance the value of video data. Additionally, the company is exploring AI applications in subways and other public spaces.
Hu Xiaoming concluded by stating that the AI ecosystem is rapidly evolving. At the conference, Alibaba also launched the ET Brain—a powerful AI platform designed for complex decision-making across various industries, including manufacturing, city management, environment, and healthcare.
With continued innovation and strategic partnerships, Alibaba is well-positioned to lead the next wave of AI transformation.
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